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My Worst Experience as a Godaddy Customer

Amran

Sometime, companies just want your money without having to offer any assistance.

After I purchased a Managed WordPress hosting plan, migrated my website files from Bluehost, and transferred my domain, my website was up and running on Godaddy servers.

I tried to upload my custom theme via FTP, but the upload always times out after 20 seconds. On a Managed WordPress plan, there is no cPanel to upload the files from, so FTP was my only choice.

I couldn’t even save the quick changes I made to my custom theme through the WordPress admin. I tried to troubleshoot the issue on my own but soon gave up and called Godaddy for help.

I Wasted Numerous Hours on The Phone With a Godaddy Representatives

On the first call, they asked me to wait a few days because the nameservers can take up to seven days to point to Godaddy ( an excuse because the nameservers were good to go. ).

Seven days later the problem wasn’t fixed, so I called again. They tinkered around for a bit, changed a few file permissions, and gave me a new URL to upload the files to but the results were the same.

At the end of the call, they claimed that the upload was timing out because I had a slow internet connection, but my internet upload speed was about 12 Mbps, which is considerably good.

Although my internet speed was not the issue because it never was with Bluehost. I took my laptop to my brother’s house, who had a better internet plan than I did, but the issue was unresolved.

Godaddy Wanted to Close My Account Without a Refund

After 40 days have passed, the issue was still unresolved, so I politely asked Godaddy for a refund. They replied saying that I do not qualify for a refund because it was outside the 30-day money-back guarantee.

The representative put me on hold and to see if her supervisor can grant me a refund, but the answer was no! I tried to reason with them but to no avail.

I would have kept my account if I was able to upload files, and I think it’s only fair that I get a refund since Godaddy was unable to fix the problem. Why would I stay with a company that couldn’t deliver what I paid for?

If they were honest with me and admitted they can’t fix the upload issue, I would have canceled my account before the guarantee ends. I was extremely upset, so I pulled my best trick. I called my bank. They reversed the charge and mentioned that Godaddy has 60 days or so to challenge the dispute. Three months passed and the money was still in my bank account.

All Godaddy had to do was fix the uploading issue; however, they failed miserably and they had the audacity to say that I don’t qualify for a refund because It was passed my guarantee period.

When I asked the Godaddy customer representative about closing my account and getting a refund, she quickly replied with a “Sure! I’ll take care of that for you, just keep in mind that you won’t get your money back.”

Godaddy is a horrible hosting company that does not take it’s customers very seriously. Despite the fact that I left Bluehost, I would still recommend them over Godaddy anytime.

Godaddy and BlueHost Alternatives

〉 SiteGround is recommended by WordPress. They provide shared hosting, cloud hosting, and dedicated servers. They are a reliable hosting company that takes good care of their customers. They have the best 24/7 customer support and respond to messages relatively faster than other hosts.

〉 DreamHost is another great host that is rated the best by PC Mag for reliability, tech support, and likelihood to recommend. DreamHost is also a WordPress recommend hosting company.

DreamHost has four types of hosting plans: Shared Hosting, Managed WordPress Hosting, Virtual Private Servers, and Dedicated Servers. Each plan has a 100% uptime guarantee and DreamHost will even issue a day’s credit for every interrupted hour of service.

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One Comment

You get what you pay for, an outsourced customer service experience!!! Been there done that.